Frequently Asked Questions (FAQ) – Aurora Toys
Orders & Shipping
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay for online orders. In-store purchases also accept cash.
Q: How long does shipping take?
A: Standard shipping takes 3–5 business days within California and 5–7 days for other U.S. states. Expedited shipping options are available at checkout.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States.
Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships.
Returns & Exchanges
Q: What’s your return policy?
A: Unopened and unused items can be returned within 30 days for a full refund or exchange. Proof of purchase is required.
Q: How do I return an item?
A: Start the process by emailing returns@aurroa.my with your order number. We’ll provide a return label and instructions.
Q: What if my toy is defective or damaged?
A: Contact us immediately at support@aurroa.my, and we’ll replace it or issue a refund.
Products & Safety
Q: Are your toys safe for young children?
A: Absolutely! All our toys meet U.S. CPSC safety standards and include age recommendations. Choking hazard warnings are clearly labeled.
Q: Do you sell eco-friendly toys?
A: Yes! Look for our “Green Play” collection, featuring toys made from sustainable materials like wood, organic cotton, and recycled plastics.
Q: Can I request a specific toy you don’t carry?
A: We love suggestions! Email ideas@aurroa.my, and we’ll do our best to source it.
In-Store Visits
Q: Where is your store located?
A: Visit us at 725 Chickwick Reach, Truckee, CA 96161. Parking is available nearby!
Q: Do you host birthday parties or events?
A: Yes! Our space can be reserved for private playdates or parties. Email events@aurroa.my for details.
Q: Are pets allowed in the store?
A: Only service animals are permitted inside, but we have a water bowl outside for furry friends!
Wholesale & Partnerships
Q: Can I buy Aurora Toys for my retail store?
A: Absolutely! Email wholesale@aurroa.my for bulk pricing and catalogs.
Q: Do you collaborate with influencers or bloggers?
A: Yes! Reach out to marketing@aurroa.my with your proposal.
Still have questions?
Call us at +1 (516) 852-4920 or chat live on www.aurroa.my during business hours!
Let’s make playtime unforgettable! 🎨🪀